Elico Assoulini provides a three-year limited warranty for every timepiece. The warranty period begins at the date of purchase, which can be found on your purchase receipt. The warranty covers all tangible parts of the watch with the exception of the battery, should your watch contain one.
If you are not satisfied with your watch we will be happy to exchange it for you. We do not offer monetary refunds at this time.
A one-year extended limited warranty is available for purchase during the first fifteen days of your purchase by calling our toll-free line at 1.866.985.9222 or visiting our website at www.elicoassoulini.com.
If your watch requires repair or replacement, please follow the shipping directions included in the instruction manual. Once we have received your timepiece, our team of professional technicians will examine it for any signs of vandalism. Elico Assoulini reserves the right to void the warranty if vandalism is detected. Vandalism is defined as; damage to the timepiece incurred upon intentional improper handling. Please allow up to sixty days for the repair or replacement of your watch.
If after our technicians determine your timepiece falls within warranty guidelines, Elico Assoulini will repair the issue free of charge. If you should require a replacement, Elico Assoulini will provide you with your exact model free of charge. Should your exact model no longer be available, Elico Assoulini offers the opportunity to choose a replacement timepiece of equal or lesser value. Except in the case of battery replacement, the warranty is void if your watch has been repaired, maintained, and/or altered by a third-party dealer, watch repair service, or any persons not authorized by Elico Assoulini. Elico Assoulini does not offer warranty coverage, repair, or replacement services on products purchased from an unauthorized, or off-price retailer.
The warranty is subject to change at any time without prior notice. Please check our website at www.elicoassoulini.com for the most up-to-date version.
Designed by Elico Assoulini in the USA. Japanese Movement unless not specified.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at https://elicoassoulini.com/contact/. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at https://elicoassoulini.com/contact/.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.